Return and exchange policy
We accept returns within 30 days, starting from the day your order was delivered.
Returned items must comply with our returns policy:
- Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included
- Final sale items cannot be returned unless the item arrives damaged or faulty when delivered to you
- Footwear and accessories must be returned with the original branded boxes, where provided, and placed inside a protective box when returned
- When trying on footwear, please do not mark the soles or damage the shoe box
- If an item has a ARMOS security tag or brand tag attached, it must be returned with the tag in its original position
- Customized items cannot be returned.
Please be careful when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.
To create a better shopping experience for our customers, we offer a flexible returns policy. We monitor the number of returns and reserve the right to restrict future orders if your return behavior is in breach of our Returns Policy.
When returning your items, please include any accessories, branded boxes or cases that came with your order, in the reusable Armos packaging. If anything is damaged or missing from your return, you may not receive your refund.
Whether you arrange a collection or drop off your return, you’ll need to do this from the country or region you ordered to.
Here’s the process of return:
- Write an email to our CS (info@armosshoes.com)
- Fill in your email your full name, order number, the reason of return and 4 type of pictures (front part, back part, left side part, right side part)
- During 5 working days receive an answer to your email with confirmation of return and the QR code of the return label (or the return address with instructions) or the rejection decision (based on the photos)
- After receiving the QR code of the return label submit it to the nearest USPS office with the item to be returned on the day you receive an email with label (otherwise the return cannot be done and the company will send you the rejection email due to violation of company rules)
- In the USPS office where your return label will be printed attach it it to the outside of the packaging
- The return must be organized in the behalf of ARMOS company.
Once your return has been received by our brand, it can take up to 5 calendar days to process. When your return has been accepted, your refund will be processed to your original payment method. When it is rejected you will receive an email with the refusal decision.
After making the refund you will receive the receipt from our CS email.
Exchange conditions:
- We can only exchange non-faulty items that are in their original condition, have not been worn, altered or washed, and have all tags still attached. Please make sure to include all item boxes and dust bags with your return.
- It is only possible to exchange the same item for a different size. We cannot exchange items for a different color or a different item.
- Please be aware that we can only exchange the same item for a different size once.
- Merchandise must be returned in one parcel. We reserve the right to refuse multiple returns from one order sent at different times.
- Exchange shipments must be made using the same service as for the original delivery
- We can only accept exchanges from the country to which an order was originally shipped.
- Customized items cannot be exchanged.
After making an order during 3 business days your order is confirmed, about which you receive a confirmation email. After confirmation of your order the delivery time starts and includes from 2 to 9 business days. The standard delivery is made on behalf of the ARMOS company.
Standard (free) delivery: delivered within 2-9 business days after order confirmation.
We always aim to deliver your package within the time specified, but sometimes there may be delays due to customs clearance or failed payments.
All duties and taxes are included in the item prices.