Privacy policy

We collect personal information about you when you register or subscribe for one of our services, place an order, interact with us in any other way, such as via social media, click on an advert that we put on our or someone else's website, ask for information or assistance, give us a testimonial or other feedback, comment on any blogs or articles featured in our services, attend an event that we run or sponsor, enter competitions or special promotions, sign up for our special offers or other updates. By registering, subscribing or using our services, you consent to the use of your personal data in line with this policy.

The information we collect and hold about you may include your name, email address, phone and mobile phone numbers, home address, shipping and payment card billing address, payment card details, IP address, search criteria, shopping history, shopping preferences, sizing, the type of browser you use (a browser is the program you use to look at websites, such as Google Chrome, Internet Explorer, Firefox or Safari), the times when you access the site and for how long, your referring URL (the site you come from to reach our website), cell IDs (these are the unique identifiers of the telecommunications towers being used by your mobile phone when you use our locations-based services on your mobile phone or tablet) and other location information (for example, GPS measurements), photographs and other content you share with us when you use our services, date of birth, password details, answers to security questions and any other information you may give us.

We may record or monitor calls that you receive from us or make to us. We do this for security and training purposes, and to improve the services we provide to you.

From time to time, we may engage third party business partners to provide information about you or to collect personal information on our behalf. We may also share or match your data with third party business partners to provide you with the products, services or information you ask for or for interest-based advertising. We may pass your information onto one or more of the following organizations: data processing companies, mailing houses and other third party suppliers working on our behalf;  ad-serving agencies and other advertising intermediaries; credit reference or fraud prevention agencies, which may keep a record of that information; research and development organizations; regulatory bodies, government and enforcement agencies, such as the police; couriers or shipping agents responsible for delivering products purchased through the Site; banks and other companies that manage national or international payment circuits, which are used to make online payments for products purchased through the Site; consultants or other professionals who may be employed by the Data Controller to provide their services (for example, the provision of e-commerce services through Ecommerce Outsourcing SRL, Site management, managing marketing activities, managing hardware and software, franchises, etc.); public and/or private individuals, natural and/or legal entities (legal, administrative, and tax consultancy firms, Chambers of Commerce, etc.), if providing this information is necessary or functional for correctly complying with the contractual obligations taken on, as well as with any obligations stipulated by law; other companies within the corporate group; third parties during potential operations related to mergers or acquisitions that may concern the corporate group, provided that this is strictly necessary to carry out the operation in accordance with legitimate interests, and in any case, to the extent permitted by the applicable legislation.

Every now and again, we receive requests for information from government departments, the police and other enforcement agencies. If this happens, and there is a proper legal basis for providing your personal information, we will provide it to the organization asking for it.

We collate information about site traffic, sales, wish lists, and other commercial information which we may pass onto third parties, but this information does not include any details which can identify you personally.

We offer you the chance to receive news and fashion updates which, depending on your preferences, we will discuss with you by phone or live chat or send to you via email, SMS and/or direct mail. These include alerts for new products, features, enhancements, special offers, upgrade opportunities, and one-off marketing promotions. You can opt-out of receiving these updates, if you wish.

We, or our third party business partners, may also ask you if you want to receive marketing if you enter a promotion or attend an event thrown or sponsored by us.

Marketing communications you subscribe to will only be sent by us.

You have the right to ask us not to use your personal information for marketing. At all times, we will offer you the opportunity to unsubscribe from any service or update to which you have subscribed, if you change your mind. You can change your marketing preferences by direct mail contacting our Customer Care Team: info@armosshoes.com, tel.: +1 917 9971574.

Access: you can obtain information about how your Personal Data are processed and a copy of these Personal Data;

Rectification: if you believe that your Personal Data are inaccurate or incomplete, you can ask for these data to be rectified or modified in accordance with your instructions;

Erasure: with the exception of certain cases stipulated by the applicable legislation, you have the right to ask for your Personal Data to be erased, when: (i) the data are no longer necessary for the purposes they were collected and processed for; (ii) you withdraw your consent to them being processed; (iii) you object to your data being processed for direct marketing purposes or for pursuing other purposes, and there are no prevailing legitimate grounds for them to continue being processed; (iv) your data have been unlawfully processed; (v) their erasure is required by law;

Restriction: you can ask for the processing of your Personal Data to be restricted;

Objection: Your right to object to your data being processed for direct marketing purposes is unconditional and can be exercised at any time via texting to our CS email. Your objection to your data being processed using automated tools is also valid for any processing carried out using traditional tools;

Withdrawal of consent: if the processing of your Personal Data required you to provide your consent, you have the right to withdraw this consent at any time;

Data portability: if your consent was required to process your data, you have the right to receive the Personal Data that you provided us in a structured, commonly used format that can be read by automatic devices and, if technically feasible, your Personal Data can be securely sent to another data controller.

 Safeguarding your personal information

We will take reasonable care to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided to us. We have put in place technology and security policies which are designed to protect the personal information we hold about you. We also follow the security procedures that applicable privacy laws require. These cover storing, using and releasing any information you have provided and, as well as measures designed to prevent unauthorized access or use.

We may update this privacy policy from time to time so you may want to check it each time you give us personal information or use our websites.

We welcome your questions, comments and requests about this privacy policy. If you require more information, please contact us via email: info@armosshoes.com.